Terms & Conditions
Effective Date: December 2024
Welcome to Kukama Bush Camp. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our services or website.
1. Definitions
“Kukama Bush Camp” refers to the business, its website, and its services.
“We”, “us”, and “our” refer to Kukama Bush Camp.
“You” and “your” refer to individuals using our website or booking our services.
2. Booking Terms
a) Reservations
All bookings are subject to availability.
A minimum stay of two nights is required, unless otherwise stated.
Single-night stays are only available during the soft opening period in December 2024.
b) Payment
Full payment is required to confirm your booking.
Payment must be made in the specified currency (USD or BWP).
c) Cancellations and Refunds
Cancellations made more than 30 days prior to arrival are eligible for a full refund.
Cancellations made 14–29 days prior to arrival are eligible for a 50% refund.
Cancellations made less than 14 days prior to arrival are non-refundable.
d) Amendments
Requests to amend bookings must be made in writing and are subject to availability.
3. Guest Responsibilities
a) Conduct
Guests must behave respectfully towards staff, other guests, and the environment.
We reserve the right to refuse service or request guests to leave without refund if they fail to comply with these terms.
b) Children
Children may stay subject to prior approval by the management.
c) Damage or Loss
Guests are responsible for any damage to property caused by them during their stay.
4. Services and Facilities
a) Inclusions
Our standard accommodation rates include:
Twin-bedded, en-suite Safari Style Chalets
Meals served in our communal dining area
Selected activities, as outlined in your booking details
b) Activities and Experiences
Activities are subject to availability and weather conditions.
We are not responsible for injuries, delays, or incidents during third-party or optional activities.
5. Liability
a) Personal Safety
Guests acknowledge that staying in a bush camp may involve inherent risks. By booking with us, you accept these risks and agree to release Kukama Bush Camp from liability for:
Injuries, loss, or damage incurred during your stay
Unpredictable wildlife encounters or natural events
b) Third-Party Services
We are not liable for issues arising from third-party services, including transportation or external tours.
6. Website Use
a) Intellectual Property
All content on this website, including text, images, and design, is the property of Kukama Bush Camp. You may not reproduce, distribute, or use any content without our prior written consent.
b) Accuracy of Information
While we strive to ensure accuracy, we cannot guarantee that all information on the website is free from errors or omissions.
c) External Links
Our website may contain links to third-party websites. Kukama Bush Camp is not responsible for the content or practices of these sites.
7. Force Majeure
Kukama Bush Camp shall not be held liable for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, or government restrictions.
8. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Any changes will take effect upon being posted on our website.
9. Governing Law
These Terms and Conditions are governed by the laws of Botswana. Any disputes shall be subject to the exclusive jurisdiction of the courts of Botswana.
10. Contact Us
For any questions or concerns about these Terms and Conditions, please contact us:
Email: kukamabushcamp@gmail.com
Phone: +267 72853445
Address: Kukama Bush Camp, Farm NK 150, Ghanzi, Botswana, PO Box 1287, Ghanzi